Refund & Return Policy

Last Updated: October 12, 2025

Important Notice About Food & Beverage Returns

Last Rep products are THC-infused beverages regulated as food products. Due to health, safety, and regulatory requirements, we have strict limitations on returns and refunds. Once a product has left our facility, we cannot resell or redistribute it, even if unopened.

Please read this policy carefully before making a purchase. By placing an order, you acknowledge and agree to these terms.

Our Commitment to Quality

We are committed to providing high-quality products and excellent customer service. If you experience any issues with your order, please contact us immediately at hello@lastreparc.com so we can work to resolve the issue.

Non-Returnable Products

Food Safety and Regulatory Compliance

We cannot accept returns of any products that have left our facility for the following reasons:

• Food Safety: Once a food or beverage product leaves our control, we cannot verify its storage conditions, handling, or integrity
• Tampering Concerns: We cannot confirm that returned products have not been opened, tampered with, or compromised
• Regulatory Compliance: Federal and state food safety regulations prohibit the resale of food and beverage products that have left our possession
• THC Product Regulations: Additional regulations governing THC products restrict our ability to accept returns

No Returns Under Any Circumstances For:

• Opened products
• Consumed or partially consumed products
• Products past their expiration date
• Products that have been in customer possession for more than 7 days
• Products exposed to temperature extremes or improper storage
• Products with broken seals or signs of tampering
• Promotional or sale items (unless defective)
• Products purchased during special events or limited releases

When We Provide Refunds or Replacements

While we cannot accept physical returns, we may issue refunds or send replacements in the following specific situations:

1. Order Errors (Our Fault)

If we make a mistake with your order:

• Wrong product sent
• Wrong quantity sent
• Incorrect flavor or variant

Resolution:

• Contact us within 48 hours of delivery at hello@lastreparc.com
• Provide your order number and photos of the incorrect items
• We will issue a full refund or send the correct products at no additional charge
• You may keep or properly dispose of the incorrect items (do not return them)

2. Damaged Products During Shipping

If your products arrive damaged:

• Damaged packaging with product exposed
• Leaking or burst containers
• Crushed or dented products

Requirements:

1. Contact us within 48 hours of delivery
2. Provide your order number
3. Submit photos showing:
   • Damaged outer shipping box
   • Damaged product containers
   • Any damage notations on carrier delivery record
4. Keep all packaging until claim is resolved

Resolution:

• We will review your claim and photos
• Approved claims receive a replacement shipment or full refund
• Do not return damaged products; dispose of them safely

3. Defective Products

If you receive defective products:

• Product is spoiled or past expiration date upon arrival
• Product has manufacturing defects (separation, unusual appearance, off smell)
• Product does not match description or labeled contents
• Seals were already broken upon arrival

Requirements:

1. Contact us immediately, within 48 hours of delivery
2. Provide order number and purchase date
3. Submit clear photos of:
   • Product label showing lot number and expiration date
   • The defect or issue
   • Unopened product (if possible)
4. Describe the issue in detail
5. Do not consume defective products

Resolution:

• We will investigate the issue
• Approved claims receive a replacement or full refund
• We may request the product be returned to us for quality control analysis (we will provide a prepaid shipping label)
• You may be asked to dispose of the defective product

4. Non-Delivery or Lost Shipments

If your order shows "delivered" but you never received it:

Requirements:

1. Wait 48 hours after delivery confirmation
2. Check with household members, neighbors, and building management
3. Verify the delivery address on your confirmation email
4. Contact the carrier using your tracking number
5. File a report with the carrier if package cannot be located
6. Contact us at hello@lastreparc.com with carrier report details

Resolution:

• We will investigate with the carrier
• If carrier confirms package was lost or misdelivered, we will send a replacement or issue a refund
• If carrier confirms delivery with adult signature to correct address, we cannot issue a refund

Note: Packages stolen after confirmed delivery are not eligible for refund. We recommend using secure delivery locations.

Change of Mind / Customer Preference

We do not accept returns or issue refunds for:

• Change of mind after purchase
• Dislike of taste or effect
• "Just not for me" or personal preference
• Buyer's remorse
• Accidental duplicate orders (customer responsibility to verify before purchasing)
• Customer-ordered wrong product
• Changed plans or no longer needed

Please ensure you want the product before purchasing. We encourage you to:

• Read product descriptions carefully
• Review ingredients and THC content
• Check flavor profiles and reviews
• Contact us with questions before ordering

Cancellations

Before Shipment

You may cancel your order for a full refund if:

• Your order has not yet been processed (within 1-2 hours of order placement on business days)
• Your order has been processed but not yet shipped

To cancel: Email hello@lastreparc.com immediately with your order number and cancellation request.

After Shipment

Once your order has shipped, it cannot be cancelled. If you refuse delivery or the package is returned to us:

• You will be charged for shipping costs (both ways)
• A refund will be issued for product cost only, minus shipping fees and a 15% restocking fee
• This applies even if you refuse delivery at your door

Refund Process

How to Request a Refund

1. Email hello@lastreparc.com within the required timeframe
2. Include:
   • Order number
   • Reason for refund request
   • Photos (if applicable)
   • Detailed description of the issue
3. Wait for our response - we typically respond within 1-2 business days

Approval Process

• We will review your request and any submitted documentation
• Approved refunds will be processed within 5-7 business days
• You will receive email confirmation when your refund is approved
• Not all requests will be approved - decisions are made on a case-by-case basis

Refund Method

• Refunds are issued to the original payment method
• Credit card refunds: 5-10 business days after processing
• Debit card refunds: 5-10 business days after processing
• The exact timing depends on your financial institution

Partial Refunds

Partial refunds may be issued for:

• Orders where only some items are defective or incorrect
• Returns subject to restocking fees
• Situations where shipping costs are non-refundable

Non-Refundable Costs

The following are non-refundable in most situations:

• Shipping and handling fees (unless we made an error)
• Expedited shipping upgrades (customer choice)
• Adult signature delivery fees
• Applicable taxes (unless full refund is issued)

Replacements

Replacement Process

When a replacement is approved:

• We will send a new product at no charge
• Standard shipping applies (or expedited if original order was expedited)
• Adult signature still required
• Tracking information will be provided
• Replacement products follow the same refund policy

One Replacement Policy

We will provide one replacement per order for defective or damaged products. If the replacement also has issues, we will issue a refund instead of a second replacement.

Restocking Fees

A 15% restocking fee applies to:

• Refused deliveries
• Orders cancelled after shipment
• Returned packages (when returns are exceptionally authorized)
• Change of mind within 24 hours of purchase but after processing

Restocking fees do not apply to:

• Our errors
• Defective products
• Damaged shipments
• Pre-shipment cancellations

Special Circumstances

Expired Products Delivered

If you receive products that are expired upon arrival:

• Contact us immediately with photos of the expiration date
• Full refund or replacement will be provided
• This is treated as a defective product

Allergic Reactions or Medical Issues

If you experience an allergic reaction or medical issue:

1. Seek medical attention immediately if needed
2. Contact us at hello@lastreparc.com
3. Provide details about the reaction and the product
4. We will investigate and work with you to resolve the issue
5. Refund will be issued for the affected product

Always check ingredient lists before consuming if you have allergies.

Wrong Strength/THC Content

If you accidentally ordered the wrong THC strength:

• This is considered a customer error
• No returns or refunds are available
• Please verify THC content before ordering

Order Issues at Checkout

Incorrect Quantity

If you accidentally ordered the wrong quantity:

• Contact us immediately if you notice before shipment
• Once shipped, orders cannot be changed
• You are responsible for the full order as placed

Promotional Code Issues

• Promotional codes must be applied at checkout
• We cannot apply codes retroactively after order is placed
• We cannot refund the difference if you forgot to use a code

Quality Guarantee

We stand behind our products. If you receive a product that is genuinely defective due to manufacturing issues:

• We will make it right with a refund or replacement
• We may investigate the issue with our production team
• We appreciate feedback that helps us improve quality

Age Verification Refusal

If delivery cannot be completed due to failure of age verification:

• Original shipping costs are non-refundable
• Product refund will be issued minus shipping and 15% restocking fee
• This is considered a customer responsibility issue

How to Contact Us

For all refund and return inquiries:

Email: hello@lastreparc.com
Subject Line: Include "Refund Request" or "Order Issue" and your order number
Mail: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States

Please include:

• Full name
• Order number
• Email address used for order
• Detailed description of issue
• Photos if applicable
• Preferred resolution (refund or replacement)

Response Time: We respond to inquiries within 1-2 business days (Monday-Friday, excluding holidays)

Important Reminders

✓ Inspect your order immediately upon delivery
✓ Contact us within 48 hours for damaged or defective products
✓ Take photos of any issues before disposal
✓ Read product descriptions carefully before ordering
✓ Check ingredients if you have allergies
✓ Verify THC content meets your needs
✓ Keep order confirmation emails
✓ Save tracking information

Our Discretion

Last Rep reserves the right to:

• Approve or deny any refund request at our discretion
• Require additional documentation or verification
• Limit refunds to customers who abuse the refund policy
• Modify this policy at any time
• Ban customers who engage in fraudulent refund claims

Repeated refund requests, suspicious claims, or evidence of fraud may result in account suspension and refusal of future orders.

State-Specific Regulations

Some states may have additional consumer protection laws that provide different or additional rights. If your state laws provide greater protections than this policy, those laws will apply. Nothing in this policy waives your rights under applicable law.

Legal Compliance

This refund policy complies with applicable federal and state regulations governing:

• Food and beverage products
• THC and cannabis-derived products
• Consumer protection laws
• E-commerce regulations

By placing an order, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.

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We appreciate your understanding of these necessary restrictions. They exist to protect your health, ensure product safety, and maintain regulatory compliance. If you have any questions about this policy, please contact us before placing your order.